Shipping Policy

We have a partnership with the courier and parcel company DHL, which will be the default shipping option at checkout. International shipments are sent via CORREOS DE MÉXICO. In any case, our company is not responsible for any delay or external conditions that prevent estimated delivery dates from being met.

MILA MILU is only responsible for the merchandise until it is handed over to the courier company. Any delivery issue must be resolved between the customer and the courier company, with MILA MILU acting only as support to facilitate the claims process.

When packing an order, MILA MILU checks the quality of the merchandise, which minimizes the possibility of any defect before shipping. Leather items require certain care in use. Scuffs, scratches, stains and sun discoloration are not considered manufacturing defects; for this reason, exchanges and returns are not accepted in those cases.

Once payment has been accepted through our website, orders cannot be cancelled under any circumstances.

Delivery times shown on our site are always estimates. Standard delivery time is 2 to 5 business days once your payment has been confirmed for shipments within Mexico, and standard delivery time for international shipments is 15 to 20 days once payment is confirmed.

Prices in our online store include VAT (I.V.A.) and all applicable taxes required by Mexico. Items in your order shipped to countries outside Mexico may be subject to taxes, customs duties and tariffs imposed by the destination country (“import duties and taxes”). The recipient of the shipment is the importer of record in the destination country and is responsible for all import duties and taxes.

For each item for which import duties and taxes were calculated, you authorize MILA MILU to appoint a carrier (“designated carrier”) to act as agent before the relevant customs and tax authorities in the destination country, clear the merchandise, and process and remit the actual import duties and taxes for that item.

If you refuse to receive a shipment from MILA MILU, you are responsible for the original shipping costs, any import duties and taxes paid on the package, and the cost of returning the package to MILA MILU.

Terms and Conditions

By using this website and/or placing an order, you accept the terms and conditions set out below, which may change without prior notice.

  1. COPYRIGHT

All content included on this site, including but not limited to text, graphics or code, is the property of MILA MILU.

Permission is granted to electronically copy and print portions of this site for the sole purpose of placing a wholesale order with MILA MILU.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site, is strictly prohibited.

  1. TYPOGRAPHICAL ERRORS

Although MILA MILU strives to provide accurate product and pricing information, pricing or typographical errors may occur. If an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, MILA MILU will have the right to refuse, modify or cancel any affected order. If an item is incorrectly priced, MILA MILU will contact you for instructions or cancel your order and notify you of the cancellation.

  1. SHIPPING

We have a partnership with the courier and parcel company DHL, which will be the default shipping option at checkout. International shipments are handled with CORREOS DE MÉXICO. In any case, our company is not responsible for any delay or external conditions that prevent estimated delivery dates from being met. MILA MILU is only responsible for the merchandise until it is handed over to the courier company. Any delivery issue must be resolved between the customer and the courier company, with MILA MILU acting only as support to facilitate the claims process.

  1. PRODUCT AVAILABILITY

Styles are subject to constant availability due to the large number of styles we carry, so a purchase does not guarantee 100% availability. If a product sells out, the buyer will be notified.

  1. RETURNS AND EXCHANGES

When packing an order, MILA MILU checks the quality of the merchandise, which minimizes the possibility of any defect before shipping. Leather items require certain care in use. Scuffs, scratches, stains and sun discoloration are not considered manufacturing defects; for this reason, exchanges and returns are not accepted in those cases. MILA MILU is only responsible for the merchandise until it is handed over to the courier company.

  1. COLORS AND SIZES

There may be a slight variation in the colors of the products shown. Colors may vary depending on the quality of your computer monitor.

  1. ORDER CANCELLATIONS

Once payment has been accepted through our website, orders cannot be cancelled under any circumstances.

  1. DELIVERY TIME

Delivery times shown on our site are always estimates. Standard delivery time is 2 to 5 business days once your payment has been confirmed. For international shipments, standard delivery time is 15 to 20 business days.

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